Shipping Policy

Last updated 25 August 2026

1. Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. You will receive a confirmation email when your order is placed and a second email with tracking information when your order ships.

Business days are Monday through Friday, excluding US federal holidays.

2. Delivery Estimate

Delivery takes 10 to 14 business days from the date your order ships. This is an estimate, not a guarantee. Actual delivery times may vary depending on your location and factors outside our control.

3. Shipping Cost

Shipping is free to the customer for all orders.

4. Domestic and International Orders

We ship to addresses in the United States and internationally. International orders may take longer to arrive due to customs processing.

5. Customs and Duties

For international orders, the customer is responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are determined by your local customs authority and are not included in your order total. We have no control over these charges and cannot predict their amount.

Refusal to pay customs charges may result in your order being returned to us. You will not receive a refund for refused shipments.

6. Tracking

You will receive a tracking number by email once your order ships. Use this number to monitor your shipment's progress. If tracking information shows no movement for more than 7 business days, contact us at support@ukola.com.

7. Delays

We are not responsible for delays caused by the shipping carrier, customs processing, weather, natural disasters, or other events beyond our control. If your order is significantly delayed, contact us and we will work with you to resolve the issue.

8. Incorrect Address

You are responsible for providing a correct and complete shipping address. If your order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping.

9. Lost or Damaged Parcels

If your order is lost or damaged in transit, contact us immediately at support@ukola.com or call +1 585 445 1311. We will work with the carrier to resolve the issue. You may be required to provide photos of damaged packaging or products.

10. Contact

For questions about shipping, contact us at:

Repeat Ethic LLC

312 W 2nd St Unit #A7082

Casper, WY 82601

United States

Email: support@ukola.com

Phone: +1 585 445 1311

Hours: Monday to Friday, 9am to 5pm